Shipping policy
Last updated: August 23, 2026
Thank you for shopping with Cultivating Everyday Joy LLC. Because many of our items are antique, vintage, collectible, fragile, and/or one of a kind, we take extra care when preparing and packaging orders for shipment.
Please review this Shipping Policy before placing your order.
Order Processing
Orders are typically processed and prepared for shipment within 5–8 business days after payment is successfully completed.
Processing times are separate from carrier transit times and may vary depending on the size, weight, fragility, or special packaging requirements of an item.
Orders placed on weekends or holidays will generally begin processing on the next business day.
If an order requires additional processing time, we may contact you using the information provided with your order.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout when available.
Shipping rates may be calculated based on factors such as the item's size, weight, destination, packaging requirements, carrier, and selected shipping service.
Certain oversized, unusually heavy, fragile, high-value, or specialty items may require a separate shipping quote or alternative delivery arrangements.
Shipping Destinations
We currently ship to eligible addresses within the United States and Canada.
Some products or shipping methods may not be available for all destinations.
We reserve the right to restrict shipping destinations or decline shipment when a carrier or shipping method is unavailable or when we reasonably determine that an item cannot be safely or practically shipped to the requested destination.
Delivery Estimates
Delivery dates and transit times provided at checkout or by a shipping carrier are estimates and are not guaranteed, unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, service disruptions, holidays, natural disasters, or other circumstances outside our reasonable control.
We are not responsible for carrier delays, but we will reasonably assist customers when a shipment experiences an issue.
Tracking
When tracking is available, tracking information will be provided after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your order.
If you discover an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or a package returned to us may be the customer's responsibility to the extent permitted by applicable law.
Packaging of Antique, Vintage, and Fragile Items
Most of our products are antique, vintage, collectible, previously owned, fragile, or one of a kind.
We take reasonable care when packaging items for shipment and may use protective materials, reinforced packaging, multiple boxes, or other packaging methods when appropriate.
Packaging methods may vary depending on the characteristics and shipping requirements of each item.
Shipping Damage
Please inspect your order promptly after delivery.
If an item arrives damaged in transit, contact us within 48 hours of delivery, at hello@cultivatingeverydayjoy.com.
Please provide:
- Your order number.
- Clear photographs of the damaged item.
- Photographs of the shipping box or container.
- Photographs of the interior packaging materials.
- Photographs of any visible damage to the exterior of the package.
Please retain the item, original shipping container, and all packaging materials while the matter is being reviewed. The shipping carrier may require the packaging and item to process a damage claim.
Do not discard damaged merchandise or packaging until we advise you that it is no longer needed.
We will review the circumstances and work with you and, when appropriate, the shipping carrier to determine a resolution.
Shipping damage is handled in accordance with our Shop Policy and applicable law.
Lost or Missing Packages
If tracking indicates that your package is delayed, lost, or otherwise experiencing a delivery issue, please contact us.
We may assist with contacting the carrier or initiating a carrier inquiry or claim when appropriate.
If tracking indicates that an order was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any delivery notices from the carrier. You may also need to contact the carrier directly.
We will reasonably assist with investigating delivery issues but cannot guarantee the outcome of a carrier investigation.
Nothing in this section limits rights or remedies available under applicable law.
Returned or Refused Shipments
If a shipment is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another issue attributable to the recipient, we may contact you regarding available options.
Additional shipping or handling charges required to resend an order may be the customer's responsibility, where permitted by applicable law.
A returned or refused shipment does not automatically qualify for a refund and remains subject to our Shop Policy.
Oversized, Heavy, or Specialty Items
Certain furniture, artwork, decorative objects, or other oversized, heavy, unusually fragile, or high-value merchandise may require freight delivery, local delivery, specialty handling, or other shipping arrangements.
When applicable, additional shipping terms, costs, or delivery requirements will be disclosed in the product listing, at checkout, or communicated to you before shipment.
Signature Requirements and High-Value Orders
We reserve the right to require a signature upon delivery or use additional shipping safeguards for high-value, rare, fragile, or otherwise unique merchandise.
When a signature is required, someone shall be available at the delivery address to accept the shipment.
International Shipping
If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
International shipments may also be subject to customs inspections and delays outside our control.
Any applicable responsibilities or restrictions will be subject to the laws governing the transaction and destination.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes to our shipping practices, carriers, Services, or legal requirements.
The version posted on our website at the time of your purchase will apply to your order, except where otherwise required by applicable law.
Contact Us
If you have questions about shipping or need assistance with an order, please contact us.